Privacy Policy

I am committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. I have a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information I collect and hold. 

I am registered with ICO – Registration number ZA539106

 

 

1. Information about you

 I collect personal information from you when you enquire about our counselling services in order to set up an appointment and then to correspond with you during our time of working together. This information includes contact details, your availability and other relevant personal information. Once you have ended counselling, all your data is stored securely for 7 years and then destroyed.

 

2. Use of this information

Your personal information will be used only to provide you information relating to your therapy. I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

 

3. Security

I will take all reasonable precautions to prevent the loss, misuse or alteration of your information.

Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it. 

E-mail, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep my systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

 

4. Your rights over your personal data

If you would like to see the information I hold about you, or would like to correct, update or delete any records, please request this by email.

I will do my utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.